Helpdesk | Clevver

Personal verification  2 personal IDs (one of them must have a photo) The names on documents must be identical The names must be in Latin alphabet...

Due to legal requirements, all postboxes must be verified with officially issued identification documents. The type of information we need depends on ...

If all your documents are uploaded correctly according to the requirements, then we ask for 12-48 hours for your verification. You will receive an email...

The verification process is in place to protect our customers from identity theft. Since each postbox can have a different personal and company name t...

Please note that an unverified account is able to receive mail, but the account holder cannot process any of it; meaning they cannot have it scanned or for...

We always leave a comment for why a verification has been marked incomplete. Please see the most common reasons here: Second/different ID is missing   ...

The company verification requires a photo ID from the beneficial owner with a share of more than 24,9% of the mail receiving company. Any company that...

Although companies require verification when issuing credit cards, the security level of their processes is different. We want to ensure the privacy of all...

In certain countries it can be a challenge to obtain two governmentally issued IDs. For this reason, we also accept other documents, such as bank statemen...

For company name verification, we require shareholder information with personal IDs to be uploaded for each shareholder. However, since a foundation/public ...