Second/different ID is missing
We require 2 different ID documents, for example a passport and a valid drivers license. Or a passport and a student ID.
Accepted IDs:
- passport
- alien registration card (a.k.a. "green card")
- valid drivers license
- national identity card
- recognized corporate ID
- student ID
- current lease/mortgage or deed of trust
- voter or vehicle registration card
- home, health or vehicle insurance policy
Not Accepted ID:
- social security cards
- birth certificates
- credit cards
USPS1583/CMRA form is missing
If the system asks you to fill out the USPS1385 or CMRA form, please follow these steps:
1) Fill all relevant boxes
2) Download the document as a PDF
3) Print the document
4) Sign the document
5) Scan the signed document
6) Submit the document + all necessary ID documents.
Signature on form is missing
For the USPS1583 and CMRA form we require signatures. Please print out the document, sign it in Box 16 and submit it again.
Document is not in Latin alphabet
We require documents to be in Latin alphabet. Document in other alphabets must be translated, signed and stamped at a notary.
User registered under different email
By accepting our Terms and Conditions, our customers agree to only using only one account. Please delete all accounts but one, otherwise we will not be able to verify you. Also if you've created multiple accounts because you want to receive mail for additional people, you can actually do this under one account. Simply add another postbox into your account, add the mail receivers name and then verify that postbox.
Should you have any more questions, please do not hesitate to send us a mail at mail@clevver.io.